365 Retail Markets (Kafoodle & Spoonfed)

Edit an order that has multiple delivery times in the back office

Enable Multi-Time Slots in an Order

How to create and receive event deposits against event orders.

Event Deposits (Work-Around)

If an Order is Unconfirmed, learn how to Confirm it or Confirm new changes

Confirm an Order

Find Orders using the Filters at the top of the page

Search for an Order

Why a Location or Site Can't be Changed in a Confirmed Order

View the Order Status in the Orders Module or the Calendar Module

Is My Order Confirmed or Unconfirmed?

How to cancel an order you no longer need

Cancel an Order in the Back Office

Customers automatically receive an email receipt as an order confirmation when they pay by card.

Send or Resend the Order Confirmation Email

Find out which staff member or Customer added the Order to your account

How do I find out who created an Order?

What Does Location Mean When I Add an Order?

(H) for hot menu items included in order.

What does (H) stand for next to an Order Number?

Set up an existing Order to automatically repeat on multiple future dates

Repeat Recurring Orders

Charge Order in Payments Tab

Particularly helpful for Contract Caterers

Export an Order Charges sheet from your account

Charge a fee for Customers that cancel last minute

Apply a Cancellation Charge to a Cancelled Order

Delete an extra multi-slot that you no longer need

Delete a Slot

Name your Slots to more clearly indicate different Time Slots in an Order

Add a Slot Designator

Kerri Frew

Stephen Kuhn

How to use the order module within Spoonfed

Order Module

Search for credit card orders not paid yet and process the payment right away

Guide to the Awaiting Payments Tab

Awaiting Payments

What is an Abandoned Order and why is it useful?

Abandoned Orders

You can easily add a one off discount to an Order in the Back Office

Add an Order Discount in the Back Office

How to change a payment from 'On Account' to 'Payment Gateway'

Change Payment Method in an Order

Order Details Tab

Change Taxes in a Confirmed Order

Add a Service Charge to a Back Office Order

Add a Customized Menu Item in the Back Office

Add a Bespoke Item in the Back Office

Item Selection Tab

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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