Read Time: 1 minute
If a Customer cancelled an Order last minute and you need to charge them a cancellation fee, you can still do that while still issuing a partial refund. This can be done whether the Customer cancelled the Order or you did it in the Back Office.
Once cancelled, an Order cannot be uncancelled.
When Order is Cancelled in Back Office
When in the Order Details Page, click Cancel Order.
Apply the Cancellation Fee in a dollar amount.
Choose whether or not to apply tax to the cancellation fee.
If the Customer already paid for their Order, they will be refunded their amount, minus this Cancellation Fee that's applied.
Click Confirm.
Amend Cancellation - When Customer Cancels on Online Ordering Site
In the Order Details Page of the Cancelled Order, click Amend Cancellation.
Enter the Cancellation Fee in a dollar amount into the box.
Choose whether or not to apply tax to the cancellation fee.
If the Customer already paid for their Order, they will be refunded their amount, minus this Cancellation Fee that's applied.
Click Confirm.
