While most Orders show up in the main section of the Orders Module, some Orders can only be found in a specific sub-Tab.
Abandoned Orders Tab
Abandoned Orders are Contact-placed Orders that have been assigned an Order #, but occur because a credit card failed to process. A Caterer cannot create or force an Abandoned Order. There are several reasons this may happen:
The Contact placed the Order Online, and their card payment declined twice.
The Contact placed the Order Online, and their card payment expired recently.
The Contact placed the Order Online, and their bank blocked the card authorization or validation.
Back Office Navigation
Navigate to the Abandoned Orders sub-tab within the Orders Module.
Only a Back Office User can convert an Abandoned Order to a Live Order.
Abandoned Orders don't show on Reports or Invoice outputs.
Why do we have abandoned orders?
The Abandoned Orders Tab serves as a way for caterers to see that a Customer tried to place an Order with them but failed. As a caterer, it gives you an opportunity to reach out to potential Contacts and figure out how to work around the issue, helping to keep their business.
Further Reading about Order Module Tabs
Read more about the Draft Orders Tab Here.
Read more about the Awaiting Payments Tab Here.
Read more about the Reoccurring Orders Tab Here.
Read more about the Customer Edited Tab Here.
Read more about the Customer Draft Tab Here.