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You have the option to send a Confirmation Email to the Contact's associated email when you Confirm an Order in the Back Office. If a Customer Places an Order Online, the email address for their account and for your Account will both get Confirmation Emails.
Check the Messages Tab to view which Emails received a Confirmation.
If your customer lost the original message confirming their card payment or Order Confirmation, you can re-send it for their records. You should also resend a Confirmation Email if any Order Details changed.
In an Order, select Reconfirm at the bottom of the Order Details Page. Select 'Send a Payment Request to the Customer'. Select Confirm. a Confirmation Email with the most up to date Order Information will send. Check for proof of this in the Messages tab.
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