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Change the Email Display Name
Change the Email Display Name

Customize how an Email is viewed from the Customer's point of view

Stephen Kuhn avatar
Written by Stephen Kuhn
Updated over a week ago

Read Time: 1 minute

If your emails are sent from our own email domain address, [] the default Email Display Name is ‘customer.mail’. 

To change the Email Display Name to your company name rather than the default:

  1. Go to Setup > Organization > Account.

  2. Find 'Email Display Name'.

  3. Type the name you want to appear on future Emails.

  4. Click Save Account.

The Custom Email Display Name shows up like this:

While the Default Display Name show up like this:

Multiple Sites

If you have Multiple Sites, the an Email Display Name saved to the Multi-Site overrides the original Display Name. This is useful if your different Sites or Locations are generally unconnected and you want Customers to associate the email with a specific Site or Location.

  1. Check or set a Custom Email Display Name in Setup > Organization > Multiple Sites.

  2. Scroll to the bottom.

  3. Find the Email Display Name box.

  4. Click Save if you entered an email Display Name to override the original.

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