Read Time: 5 minutes
Read a brief introduction to the Awaiting Payments Tab Here.
Watch the Instructional Video Here:
Orders appear in the AWAITING PAYMENT tab of the Orders module when you have enabled 'pre-authorization' or validated a credit card on your Spoonfed account and not yet taken the final payment. Orders that have been confirmed in the Back Office but are still awaiting the customer's credit card payment also appear here.
Orders appear in RED if the Delivery / Pick-up Date has passed
Orders appear in GOLD on the day of Delivery / Pick-up.
Orders appear in BLACK for future Deliveries / Pick-ups.
The intention of the color coding above is to help you charge the credit card for each Order on the delivery date. This means the payment date and delivery date are the same, making payment reconciliation and reporting easier.
(A) indicates the payment has been authorized but not charged.
Charge Individual Order
To take the payment, click on the Charge button.
2. If there is no Charge button for the order, click view/ edit and reconfirm the order
then send the card payment request again.
Watch the video about Charging a Pre-authorised or Validated Card Payment:
Watch the video about Sending Card Payment Requests:
Charge Multiple Orders at Once:
You can select multiple awaiting payment orders to charge all at the same time.
To do this, follow the steps below:
Select the top square button under "Charge Selected" to select all orders in the Awaiting Payments Tab.
Click the "Charge Selected" button to charge all of these orders.
Select individual buttons near each order to multi-charge only selected orders.
Click the "Charge Selected" button to charge these orders.
When you charge the orders, a box will appear, asking you to reconfirm that you want to charge all of the selected orders.
After confirming, you will see how many orders out of the total have processed the payment. Any orders that do not process the payment will list in "Failed Orders" along with a given reason as to why.
The orders that are able to complete payment will show as below, then be removed from the Awaiting Payments Tab.
Check Order That Won't Charge
If an order payment cannot be taken, follow these steps to find out why or authorize the credit card:
select View/Edit button for individual order.
Navigate to the Payments tab.
If the authorization is expired, select Release/Void button to void the authorization and authorize the credit card again.
Select Validate card on the bottom left.
The card will be re-authorized, allowing you to take payment in the Awaiting Payments tab. You can also select Charge Card on the bottom right to take payment for this order.
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Check the Awaiting Payment tab each day - to ensure you are charging GOLD Orders upon their completion.
You have 30 days after the credit card details are entered to charge the card, after 30 days the authorisation is no longer valid. In this case, you will need to click release / void in the Payment Tab in the order, and then re authorise to charge the card.
Other helpful articles about credit card payments in Spoonfed:
Enable Pre-Authorization for Credit Card Payments
Pre-Authorizing a Payment through Stripe
Pre-Authorizing a Payment through Authorize.Net
Send Credit Card Payment Requests
Amend an Order after Pre-Authorization of Card Payment
Cancel an Order that has had payment pre-authorized
Refund Part of an Order Paid on Card
Outstanding in the AWAITING PAYMENT Tab
Deal with an Order which has Multiple Credit Card Payment Authorizations