Cancelling an Order on the Back Office is very simple, here's how:
1. Click on the 'Order' module from the main menu
2. Type in the Order Number or the Delivery Date From and Delivery Date To in the Search field
3. Click 'Search'
4. Click 'View/Edit' for the Order
5. Click 'Cancel Order' on the bottom left of the Order Details page
6. Confirm Cancellation on the subsequent pop up
Note if you have integrated your PayPal, Sage Pay or Authorize.Net account with Spoonfed, you will be able to issue an 'Auto Refund' to the Customer when cancelling. You would carry out this step by ticking the relevant box after point 5, shown above.
Don't forget that your Customers can also Edit/Cancel Orders which they placed Online too. To find out more about this, click here