Occasionally one of your Customers may request that they make payment over the phone, as opposed to entering card details online.

In this case, here's what you should do:

  1. Add the Order in the Back Office (skip if Order already added). Ensure that the Payment Method which is ticked is the Card option.
  2. Click 'Confirm'
  3. Click on the text which states 'Click through to the Virtual Terminal' (Do not tick the box to the left of this text, for now)
  4. Log in to your Card Payment system
  5. On your Payment system there should be an option to access a Virtual Terminal. Access this, enter the Customer card details and charge the card.
  6. Go back to Spoonfed
  7. Now tick the box to the left of the text which states 'Click through to the Virtual Terminal'
  8. Click 'Confirm'

Do not tick the box to the left of 'Click through to the Virtual Terminal' until your have charged the Customer's card in your payment system. Ticking this box will mark the Order as Paid. As standard procedure this should always be the final step.

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