Occasionally, you may create an Invoice in error - say by including it on a Multi-Order Invoice by mistake - or perhaps the Order value was changed and hadn't been updated. Previously you would need to create a Credit Note and then re-create the Order.

Now, you can Void the Invoice.

'Voiding' an Invoice reinstates the Order, allowing you to make the required changes. You can then create a new Invoice (with a new Invoice Number) without the need to add a brand new Order from scratch.

Here's how to Void an Invoice:

  1. Click on the 'Invoice' module in the Back Office
  2. Go to the 'Invoices' sub tab
  3. Click 'Edit' next to the Invoice
  4. Click on the 'Void' button on the bottom left of the page.

If you need help Editing the Order, please see Processing guide.

Important: remember when Voiding an Invoice to reflect this in your accounting system. 

Any Invoices which have been Voided will not be included in the Invoice Export which you carry over to your accounting system, however the Invoice may still be on your accounting system if you have Exported it previously.

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