Customers on Spoonfed should be set us as the organization who places Orders with you. So for example, ABC Lawyers Inc.
Within ABC Lawyers Inc. there may be 2-3 or maybe even more people who have until now phoned or emailed you to place their Orders. Those people can be set up on Spoonfed as Contacts, within the Customer profile.
Setting up Contacts is beneficial for three reasons:
1. When the Order is placed, the Order confirmation emails goes to the Contact email address
2. Each Contact can each log in to place Orders Online
3. For each Order, you know which Contact is responsible for placing the Order. If you need to get in touch regarding any of your Orders, you automatically know which Contact to call or email.