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Suspended Day

Suspend orders for a day without impacting your Lead Times

Stephen Kuhn avatar
Written by Stephen Kuhn
Updated over a week ago

New Feature! Coming February 2024.

Do you love the "Closed Time" feature on the Calendar? Great! It's about to become even more flexible.

Closed Times are now editable by "Order Flow", AND the Spoonfed Team is also adding a new feature called "Suspended Days".

Closed Times impact your Lead Times. For example, a Catering operation allows 48 hours notice for new orders. If that operation is closed for a Holiday like New Years Day, adding a Closed Time/Day stretches my Lead Time to 72 full hours.

Suspended Times instead keep your Lead Time in place. A Caterer can prevent new Orders from coming on New Years Day, while keeping our Lead Time of 48 hours intact.

How to use it:

  1. Navigate to the Calendar

  2. Click "Add Suspended Day"

  3. Select your Date + Time parameters

  4. You'll see your Suspended Day appear on your Back Office Calendar, and immediately block new Customers' orders online as well

Note: Suspended Days will not prevent your staff from creating new Back Office orders. Only prevent Customers from creating new Orders during that date/time.

If you have questions about when to use a Closed Time vs. a Suspended Day, please don't hesitate to Chat with our team.

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